Frequently Asked Questions

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What is nuvo?

nuvo is a Hamburg-based SaaS startup that offers AI-powered, secure, and scalable data onboarding solutions for companies across the globe. Through automated data mapping, validation, and cleaning, businesses can scale their data ingestion, eliminate import errors, and free up internal resources.

With nuvo’s intelligent API for external data, software companies like Sastrify, Prewave, and Insurwave can seamlessly accept data from their customers, accelerating time-to-value and client satisfaction.

What products are you offering?

We currently offer two products:
1. Importer SDK is an AI-powered self-service data importer you can easily embed in your application’s frontend
2, No-Code Data Pipelines for automated data ingestion without any code.

How does nuvo’s pricing work?

Our pricing consists of a monthly base rate + a usage-based component. The monthly base rate depends on the feature scope a client requires, while the usage rate is based on the number of monthly imports (files).

Is there a monthly or yearly fee?

nuvo offers a monthly licensing option that entails a yearly commitment. This means that when you subscribe to nuvo, you make monthly payments while committing to a one-year contract.

Do I get a discount if I pay in advance for the year?

Yes, we do offer a discount for annual upfront payments. To learn more, please get in touch with your sales representative or contact us at

Is there a specific plan for start-ups?

Yes, we offer a plan designed for companies with fewer than 10 Full-Time Equivalents (FTEs) that were founded after 2020.

Is there a trial or demo version available?

Yes, we offer a 14-day free trial. You can initiate the trial by contacting our sales team or by registering through your email or via GitHub.

You can test nuvo without restrictions for a 2-week period. During this time, you can define your required schema structures (we call them Target Data Models), as well as add cleaning functions to evaluate how nuvo can transform your data for your specific use case. We also offer access to an extensive library of 60+ sandboxes that contain real case examples.

Do I have any limitations on the number of users?

We have no limit on the number of users for Importer SDK, whether they’re developers or end-users. The monthly price remains the same, regardless of the number of users.

Can I purchase a contingent to have a fixed amount invoice every month?

Yes, we offer the opportunity to purchase a contingent during the beginning of each service term, which can be bought at a discounted rate. Please contact our sales team for further information at

What makes nuvo unique in the market?

nuvo is the leading European provider offering fast, scalable, and secure solutions for accepting and importing customer data into your product. nuvo’s AI-powered data importer empowers both you and your customers to effortlessly map, clean, and validate file-based data – regardless of the input format.

nuvo’s extensive knowledge base includes over 60 sandboxes and pre-built data validation functions, ensuring that you can fully set up your nuvo Importer within a couple of days. nuvo's exceptional service-first business model guarantees you receive all the necessary support to provide an outstanding data import experience for both your internal teams and clients.

Thanks to nuvo's unique front-end data processing architecture, no sensitive data ever passes through nuvo's servers at any point. You can have complete confidence that you maintain full control over your data throughout the entire process.

Where can I find case studies or customer reviews?

You can discover nuvo case studies on our blog.  In addition, you find customer reviews on multiple review sites, such as G2.

Can I integrate the SDK into my existing software or application?

Yes, our nuvo Importer is a white-label component that you can easily embed into your application's front-end and customize to meet your brand requirements. Read the full guide to setting it up on our documentation.

My clients need custom schemas. Can I display a different target schema for each individual client?

Yes, the target data model can also be generated dynamically. This enables you to show each user a personalized schema when, for example, you want to generate a user-specific target schema based on the already existing data inside your database of each user.

Can I customize the importing process and data cleaning to fit my specific requirements?

Absolutely, you have the flexibility to tailor the importer to your precise requirements. This includes the ability to incorporate customized validations and cleaning functions. To learn more about these cleaning functions, you can refer to our documentation.

How can I style the nuvo importer to match my company's UI?

nuvo is a white-label solution, which you can fully custom-style to match your product's user interface. You can find more information about styling in our documentation.

What languages do you support?

We natively support 15+ languages. If your language still needs to be included inside the language property, please reach out to us, and we will be happy to add it. The languages we support are listed in our documentation.

Do I need a developer to use nuvo Importer SDK?

To embed our importer SDK into your application, some developer resources are needed. Importing data with the nuvo Importer happens through an intuitive, non-technical UI designed to be accessible to users of all skill levels.

How long does it take to set up nuvo importer SDK in my software?

It's relatively easy to get started with the nuvo Importer. Usually, it only takes some minutes to embed the nuvo importer into your application, and a couple of days to add the needed cleaning functions.

Security & Compliance
Is nuvo safe to use inside my software product?

Next to adhering to strict security standards, our solution only processes your end-customer data, ensuring your data is not at risk of being exposed to a third party.

What security measures do you have in place?

We prioritize security through multiple layers of protection, including data encryption, IP whitelisting, application monitoring, penetration testing, etc. These comprehensive security measures work in unison to ensure the utmost protection of your valuable data. For more information, see our data privacy.

Do you comply with industry regulations and data privacy laws?

Yes, we are fully compliant with GDPR and ensure the highest data privacy standards for our customers.

How does nuvo process data?

Thanks to our unique front-end processing architecture, nuvo doesn’t process any of your clients’ sensitive data. We only process column headers (generic, non-sensitive data), which allows us to offer you our AI-powered mapping algorithm.

Where is the data hosted?

Because our solution works entirely on the browser side, we do not host or store any of your client’s sensitive data. We store only the non-sensitive data (column headers, settings) on AWS in Frankfurt, Germany.

Since it is a front-end license key, how secure is this?

When it comes to the security of nuvo's front-end license key, we take extensive measures to ensure its safety. For instance, we offer domain whitelisting, allowing you to define the specific domains authorized to use your license key. Once these domains are added to the whitelist, your license key will only function within those designated domains, providing an additional layer of security and control.

How can I contact support?

You can contact our support team through for a prompt response. Depending on your plan, you’ll also have a dedicated CSM manager.

What type of support do I receive?

We take great pride in providing outstanding customer support, which is one of our key principles. Our support team will respond to your inquiries quickly and in a timely manner, using the most appropriate channel depending on the nature of your request.

Is there a knowledge base for self-help?

We offer detailed documentation sharing best practices on integrating the nuvo importer, as well as a collection of 60+ sandboxes covering a variety of use cases. You can also contact our support team for any additional assistance at

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